Accessibility Statement

1) Our commitment & scope

iConic Translation World Pvt Ltd is committed to making our digital properties usable by everyone, including people with disabilities and users across all proficiency levels and job grades—from executives and procurement to project managers, linguists, and individual customers.

This statement covers our public websites, forms, downloadable content, and support interactions. It also guides how we design and deliver client-facing portals and project assets.

2) Standards & conformance target

• Target standard: WCAG 2.2 AA conformance for web content and web apps.
• Where applicable: we aim for WCAG AAA on critical text contrast and error prevention patterns.
• Status: Substantial conformance with ongoing improvements (see Section 11).

3) Governance, roles & accountability

• Executive ownership: Accessibility is included in our product and brand quality objectives.
• Accessibility lead: A named owner coordinates design, engineering, and publishing standards.
• Cross-functional reviews: Design, engineering, QA, and content teams follow an accessibility checklist before release.
• Escalation: Accessibility issues are triaged with SLA targets and executive oversight.

4) Measures we implement

• Inclusive design: early checks for color contrast, type scales, spacing, hit-targets, and motion sensitivity.
• Semantic HTML & ARIA: landmarks, headings, lists, labels, and ARIA roles used appropriately.
• Keyboard-first QA: all interactive controls reachable and operable via keyboard.
• Continuous audits: automated scans + manual screen reader passes on key templates and releases.
• Defect handling: accessibility defects are logged, prioritized, and verified post-fix.

5) Channels covered

• Websites: iTranslationWorld.com, IconicTranslations.com, ProzWorld.com.
• Web forms & Quote Studio: quote, contact, support, and payment flows.
• Downloads: PDFs and office documents shared with clients.
• Media: images, video, and audio content we publish.
• Customer support: email, phone, and alternative format responses.

6) Supported assistive tech & browsers

Note: “current–2” indicates the latest major version and the two prior versions.

7) Key accessibility features

• Keyboard navigation: logical tab order, visible focus states, skip-to-content and landmark navigation.
• Contrast & color: minimum 4.5:1 for body text and 3:1 for large text and UI elements; color is not the sole means of conveying information.
• Typography & reflow: content supports 200% zoom and responsive reflow without loss of functionality.
• Images & icons: meaningful alt text; decorative images marked appropriately.
• Forms: programmatic labels, instructions, error prevention and clear error messages, with ARIA live regions for status updates.
• Headings & structure: semantic headings in hierarchical order; list semantics for grouped content.
• Media: captions for videos we publish; transcripts for essential audio; reduced-motion preference honored where feasible.
• Language: correct lang attributes and language tagging for localized content.
• Timeouts: we avoid unexpected timeouts; where required, we provide warnings and options to extend.

8) Documents, PDFs & media

• Accessible PDFs: tagged structure, reading order, alt text, real text for images of text, and sufficient contrast.
• Office files: styles-based headings, table headers, alt text, meaningful link text.
• Video & audio: captions provided for new public videos; transcripts for essential audio content.

9) Third-party content & integrations

Our sites may include third-party components (e.g., payment gateways, embedded maps, video players). While we select reputable providers and configure them for better accessibility where possible, some aspects may be outside our control. If you face an issue with a third-party component, please notify us—see Section 12.

10) Testing & audits

• Automated scans: run on core templates to catch regressions early.
• Manual reviews: keyboard-only checks and screen-reader passes (NVDA/JAWS/VoiceOver/TalkBack) on key flows.
• Periodic audits: scheduled reviews of high-traffic pages and critical tasks (quote, contact, checkout).
• User feedback: issues reported by users are logged, prioritized, and confirmed post-fix.

11) Known limitations & roadmap

• Legacy PDFs: some older PDFs may not be fully tagged. Remediation: replacing high-use assets; alternative formats on request.
• Third-party checkout widgets: minor focus order inconsistencies may occur. Remediation: vendor escalations + in-page guidance.
• Rare embedded charts: extended descriptions may be requested by email. Remediation: adding data tables or alt summaries.

12) Feedback, requests & grievance

We value your feedback and act on it quickly.

• Accessibility feedback & requests: accessibility@itranslationworld.com
• Support: support@itranslationworld.com · Phone: +91 70666 20202
• Grievance (India): grievance@itranslationworld.com

We acknowledge within 2 Business Days and aim to resolve within 15 Business Days where feasible.

13) Reasonable accommodations

If you need an alternative method to access information or complete a task (for example, receiving content in a different format or placing an order by phone/email), we will provide reasonable accommodations.

• Alternative formats: large print, tagged PDF, accessible DOCX, plain text, or audio summary on request.
• Alternate channels: phone assistance, email-based order intake, or scheduled support call.

14) Procurement & vendor requirements

• Vendors providing digital components must support WCAG 2.1/2.2 AA and share a current Accessibility Conformance Report (ACR/VPAT) on request.
• We assess vendor accessibility posture during onboarding and contract renewal.

15) Legal & policy alignment

Our accessibility program is aligned with internationally recognized web standards (WCAG) and supports applicable obligations under relevant laws and policies. Where a specific regulation requires stricter controls, those will prevail.

16) Statement history & review

• Current version: ACC-2025-09-05
• Last review: 05 September 2025
• Next planned review: within 12 months or upon significant site changes.